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Cancellation policy

Errors and mistakes reserved. According to Directive 2011/83/EU of the European Parliament, Article 16, the 14-day right of withdrawal does not apply to hotel reservations.

In case of cancellation after reservation, 50% of the total price will be charged and in case of cancellation in the 60 days prior to arrival, an amount equal to the total price will be charged. As advance payment after the reservation 50% of the total price will be charged.

If not the whole group cancels, only individual persons of this group, 100% cancellation costs of the proportionate booking sum are always valid for these persons.

Please note that cancellations of bookings made over a third party site (not direct bookings) are higher, in case of a cancellation the agreed cancellation rules of the third party site will be charged.

In case of an early departure of your holiday, the non-consumed booked days are always charged to 100%.

To avoid cancellation costs in case of accidents, illness and other reasons we highly recommend a cancellation insurance.