Not sure about Covid19 situation? No problem, simply get covered with our travel insurance when you book! For winter season 2020/2021: Cancellation free of charge is possible for border closings or travel warnings that are in force up to 1 week before the start of the journey!
Errors and mistakes reserved. According to Directive 2011/83/EU of the European Parliament, Article 16, the 14-day right of withdrawal does not apply to hotel reservations.
In case of cancellation/ change after reservation, 50% of the total price will be charged and in case of cancellation/ change in the 60 days prior to arrival, an amount equal to the total price will be charged.
As advance payment after the reservation 50% of the total price will be charged. If not the whole group cancels, only individual persons of this group, 100% cancellation costs of the proportionate booking sum are always valid for these persons.
Please note that cancellations/ changes of bookings made over a third party site (not direct bookings) are higher, in case of a cancellation/ changes the agreed cancellation rules of the third party site will be charged.
In case of an early departure or later arrival (Also in case of roadblocks, illness, accidents and so on...) of your holiday, the non-consumed booked days are always charged to 100%.
Ordered breakfast or shopping service can be canceled at least 1 week prior to arrival free of charge. After that there is no refund.
In the case of a No Show, all booked services will be charged 100%.
To avoid cancellation costs in case of accidents, illness and other reasons we highly recommend a cancellation insurance.