Cancellation policy
Not sure about Covid19 situation? No problem, simply get covered with our travel insurance when you book! For winter season 2020/2021: Cancellation free of charge is possible for border closings or travel warnings that are in force up to 1 week before the start of the journey!
- Errors and mistakes reserved. According to Directive 2011/83/EU of the European Parliament, Article 16, the 14-day right of withdrawal does not apply to hotel reservations.
- In case of cancellation/ change after reservation, 50% of the total price will be charged and in case of cancellation/ change in the 60 days prior to arrival, an amount equal to the total price will be charged.
- As advance payment after the reservation 50% of the total price will be charged. If not the whole group cancels, only individual persons of this group, 100% cancellation costs of the proportionate booking sum are always valid for these persons.
- Please note that cancellations/ changes of bookings made over a third party site (not direct bookings) are higher, in case of a cancellation/ changes the agreed cancellation rules of the third party site will be charged.
- In case of an early departure or later arrival (Also in case of roadblocks, illness, accidents and so on...) of your holiday, the non-consumed booked days are always charged to 100%.
- Ordered breakfast or shopping service can be canceled at least 1 week prior to arrival free of charge. After that there is no refund.
- In the case of a No Show, all booked services will be charged 100%.
- To avoid cancellation costs in case of accidents, illness and other reasons we highly recommend a cancellation insurance.